We are so glad that you are interested in our goods. It's our pleasure to do business with you. Here are some frequently asked questions about shopping on our site, hope it is helpful for you.
Q.How about the quality of your shoes?
A.Top quality, super AAA.
Q.Do you accept wholesale?
A.Accept sample order, Mix order, Retail also can wholesale;Dropship all available.
Q.If your shoes deliver with original boxes?
A.In original boxes with retro cards, the tags and style code number are completely correct.
Q.When will you be handling my new orders？
A.Within 24 hours after payment.
Q.When can I expect my order?
A.About 5 - 7 working days,Orders are processed Monday through Saturday, excluding holidays. Orders received on weekend days, holidays, and after 12 pm noon EST will be processed the following business day. We make every effort to process your order within 24 hours.
Q.What's the shipping method?
A.EMS, DHL, USPS.
Q.Can I pay by paypal?
A.We are sorry that we only accept Credit card and Western union.
Q.Can I enjoy any discount?
A.All of shoes have been discount on 50%.If your order is less than$150,you should pay shipping fee $10~$15; You will get 8% discount and enjoy free shipping if your orders over $300.Besides, we also accpet western union, if you would like pay by western union, we can give you 10% of discount.
Q.How can I check my order status?
There are several ways to check your order status.You can log in to your account to view your order history,or contact us by email.
Q.How can I track the shipment of my package?
A. Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carriers website.
Q.How long will it take to process my return?
A. Once we have received your return package at our distribution center your return will be processed within 1-2 business days. Please allow an additional 1-2 business days for exchanges.
Q.How long do I have to return my items for a full refund?
A.We will process all return/exchange requests received within 30 days of the original purchase date. Items must be returned in original condition unworn and unwashed with tags still attached.
Q.Can I make any changes to my order or cancel my order after it has been placed?
A.Our goal is to provide the fastest possible service by processing orders within one business day of receipt. We will do our best to honor requests to make changes to or cancel an order. However, we cannot guarantee any order adjustments requested after an order has begun to be processed.
Q.If I want a refund,how long I can get my refund?
A.Once we receive your return request,your refund will be processed within 1-2 business days. Please allow another 8 to 10 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Refunds will be issued in the original form of payment only.
Thanks for your support on our store. Believe we can build a good relation shipping and you can enjoy shopping on here. There are some details about return and exchange.
1.What is the returnable items or Non-returnable ? About the returnable ,the items that you received are in wrong size , wrong item or wrong color. But the returned items must be new and unworn with the origianl packing, tags, and box. About the Non-returnable ,you dislike the item or do not want it after receiving it. Size standard or material disputed.
2.The details of return policy as below. All the returned items must be in new condition;original shoebox/packaging and all accessories must be returned with your purchase;defective products will be accepted for exchange only.
3.About the shipping fees? Dear customers, if you want to return items what you placed , you should burden the round shipping fees. After you return the items , please tell us the tracking number.
4.When the refund will be received? After we get the items you returned , if everything it's okay ,we will process and refund to you in 24 hours, and you will be notified via email.The refund you will be received in some days.
The best products on hot sale and in stock here. Your valuable advice will be warmly welcome! Any questions, please do feel free to contact us.
We take the privacy of our website users and the security of their personal information very seriously.
When you register or shopping online, we may collect personal information as your name, email address, mailing address, telephone number(s), account numbers, limited location information, user name and password. We may also collect payment card information, social security numbers, driver’s license numbers (or comparable) when you provide such information while using our online services and where we believe it is reasonably required for ordinary business purposes.
♣We use the information discussed above in a number of ways, such as:
Processing your order and shipping;
Verifying your identity (such as when you access your account information);
Preventing fraud and enhancing the security of your account or our online services;
Responding to your requests and communicating with you;
Managing your order;
♣We use reasonable physical, electronic, and procedural safeguards that comply with E-commerce standards to protect your personal information.
So you can take it easy to buy shoes or T-shirts from us .
Welcome to our Air jordan online store. We are reliable supplier of Jordan sneakers. We sell Jordan shoes for many years and enjoy high reputation by customers.
Dear friend, our store would be your best choice. We not only sell high quality products, but also has a very professional team, including
customer service,warehouse staff and so on.
We have our own factory, every procedure are very strict. You can get product from our factory directly with superb quality and most reasonable price. So many different styles of shoes will be your essential choice. We also own courier company, so our shipping fee is very reasonable. To sum up, here you will enjoy an unprecedented shopping experience.